THE 2018 NEW DEAL FOR CONSUMERS AND ITS CURRENT IMPLEMENTATION – Distinctive features of EU consumer law to be taken into account while setting up an e-commerce activity.

A 45′ Free webinar w/ Carlo Mosca.

In the recent years, the need to protect EU consumers buying online has increasingly populated the legal scenery with redefined concepts (in particular, duty of pre-contractual information, extensive definition of unfair practices, client’s right of withdrawal, price policy, special rules on off-premises sales, extent of the guarantees and post-sale services, the client’s rights on digital stuff, remedies for non -conformity, management of disputes, …).

Emphatically, all this has been labeled as a new Deal for Consumers, and we are now in the process of implementing an “Omnibus” directive (2161/2019)[1] which has rearranged a fair deal of the existing legal framework (namely the directive nos. 13/1993, 6/1998, 29/2005, and 83/2011).

On the top of that, sanctions system for non-compliance to the Directive obligations (as implemented by the various member States, of course) has been harshened.

As a result, for a trader or a manufacturer to supply B2C goods and/or services online requires nowadays a difference stance, sharply divergent from the traditional approach to B2B terms & conditions. Some consistent legal documentation must be aligned to that, also considering other rules to comply with – first of all, the GDPR on personal data processing.

It’s a complicated part of the world, isn’t it? However, one of the wealthiest in terms of spending capability.

As a legal firm we are experiencing an increasing number of business clients who ask for a redrafting of Terms & Conditions, specifically designed for their B2C activity.



[1] Directive (EU) 2019/2161 of the European Parliament and of the Council of 27 November 2019.



To receive the link (on zoom) please send a request to

<img src="" class="rounded-circle shadow border border-white border-width-4 me-3" width="60" height="60" alt="Carlo Mosca">
Author: Carlo Mosca

A lawyer specializing in international commercial transactions. Lexmill's founding partner.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.